Privacy Policy for Coral Home Comfort Inc. (coralhomecomfort.com)

Effective Date: April 3, 2026 (Last Updated)

Summary Edition

Coral Home Comfort Inc. (referred to as “Coral Home Comfort”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website coralhomecomfort.com. We comply with applicable privacy laws and regulations, including British Columbia’s Personal Information Protection Act (PIPA). By using our website, you agree to the terms of this Privacy Policy.

Personal Information We Collect

• Contact Information (e.g., name, email address, phone number)
• Service and Home Comfort Information
• Transaction Information
• Membership Information
• Communications and Correspondence
• Usage Data (collected through cookies and analytics tools)

How We Use Your Information

• To provide services and respond to inquiries
• To manage membership benefits
• To process transactions
• For customer service and communication
• With your consent, to send marketing and promotional materials
• To analyze site usage via Google Analytics
• To comply with legal and regulatory obligations

Cookies and Analytics

We use cookies to improve your browsing experience. These include session cookies, preference cookies, and analytics cookies from services like Google Analytics. For more details, visit Google Analytics Opt-out.

Disclosure of Your Information

We may disclose your personal information:

• Within Coral Home Comfort Inc. and its affiliates, where applicable
• To service providers (e.g., booking platforms, analytics tools, communication tools, payment processors)
• As required by law or to protect rights, property, or safety
• In the event of a business transition (e.g., merger or acquisition)

Third-Party Links and Services

Our website may include links to third-party platforms or tools used to support our services. Please review the privacy policies of those third-party services before providing personal information.

Data Security

We implement safeguards to protect your information, including encryption, access controls, and secure servers. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. When no longer needed, personal information is securely deleted or anonymized.

Your Rights and Choices

• Access or correct your personal data
• Withdraw consent at any time
• Request deletion of personal information
• Manage your cookie preferences
• Submit complaints to the OIPC BC

Changes to This Policy

We may update this Privacy Policy periodically. Please check this page regularly for updates.

Contact Us

Coral Home Comfort Inc.
Office Address: 7-2720 Highway 97N, Kelowna, BC V1X 4J7, Canada
Phone: (250) 861-4422
Email: service@coralhomecomfort.com
Owner: Steve Metz
Owner Email: steve@coralhomecomfort.com

Thank you for trusting Coral Home Comfort Inc.

Coral Home Comfort Inc. (referred to as “Coral Home Comfort”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website coralhomecomfort.com.

We comply with applicable privacy laws and regulations, including British Columbia’s Personal Information Protection Act (PIPA), which sets out rules for how organizations can collect, use, and disclose personal information. By using our website, you agree to the terms of this Privacy Policy.

Personal Information We Collect

We may collect personal information from you in a variety of ways, including when you provide it to us directly and through your use of the site. The types of personal information we collect may include:

• Contact Information: Such as your name, email address, telephone number, mailing address, service address, or other contact details if you fill out a form or communicate with us.
• Service and Home Comfort Information: If you request service, a quote, maintenance, installation, or repairs, we may collect information related to your heating, cooling, ventilation, plumbing, electrical, or other home comfort needs.
• Transaction Information: If you make a purchase, pay an invoice, or sign up for a service or membership through our site or affiliated services, we may collect information necessary to process the transaction. This can include payment details and billing information. Online payments, if available, may be handled by a secure third-party payment processor, and we do not necessarily store full credit card details.
• Membership Information: If you apply for or inquire about a Coral Home Comfort membership through this site, we may collect information such as your membership details, plan selections, and related service preferences.
• Communications: Records of correspondence with you, such as inquiries or feedback you submit, and our responses.
• Usage Data and Technical Information: When you use our site, we may automatically collect certain information about your device and browsing activity through cookies and similar technologies. This may include your IP address, browser type, device identifiers, pages viewed, and the dates and times of your visits.

We will only collect personal information that is necessary for the purposes identified in this policy or that you voluntarily provide to us. You may choose not to provide certain personal information; however, this may limit your ability to access some features of the site.

How We Use Your Information

We use the personal information we collect for the following purposes, as applicable:

• To Provide Services and Information: We use your information to operate our website and provide you with the information, products, memberships, or services you request.
• Membership Administration: If you become a Coral Home Comfort member, we use your information to open, maintain, and administer your membership account and benefits.
• Transaction Processing: For any purchases, orders, invoices, or service requests you initiate through our site or linked services, we use personal and payment information to process those transactions and provide products or services.
• Communication and Customer Service: To communicate with you about your inquiries, requests, appointments, memberships, or account.
• Marketing and Updates (with Consent): To send you news, updates, promotions, reminders, or marketing communications about our products and services, but only if you have consented to receive them.
• Research and Analytics: To analyze usage of our website and services in order to understand trends and improve our offerings.
• Legal and Regulatory Compliance: To comply with applicable legal obligations and regulatory requirements.
• Protection of Rights and Interests: To protect the safety, rights, property, or security of Coral Home Comfort Inc., our customers, our employees, or the public as required or permitted by law.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data for improvement of our services. A cookie is a small text file placed on your device that helps us analyze web traffic and remember your preferences.

We use Google Analytics, a web analytics service provided by Google, to understand how visitors engage with our site. Google Analytics uses cookies to track visitor interactions such as pages visited, time on site, and how users navigated to the website.

The information generated by these cookies may include your IP address and usage data and may be transmitted to and stored by Google on servers outside Canada, including in the United States. Google Analytics provides us with aggregated statistical data to help improve our website.

You can control or delete cookies through your browser settings. Most browsers automatically accept cookies, but you can usually modify your settings to decline them if you prefer. Disabling cookies may affect some website features and your overall experience.

Disclosure of Your Information

We do not sell or rent your personal information to unrelated third parties. However, we may disclose or share your information in the following circumstances:

Within Coral Home Comfort Inc. and Affiliates: We may share personal information with affiliated entities or internal departments as needed to carry out the purposes described in this policy.

Service Providers: We may share personal information with trusted third-party service providers who assist with website hosting, payment processing, booking systems, membership administration, analytics, communications, and related services.

Legal Compliance and Protection: We may disclose personal information where required by law or where necessary to protect rights, property, safety, or investigate wrongdoing.

Business Transactions: In the event of a merger, acquisition, sale, or transfer of business assets, personal information may be transferred as part of that transaction.

Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services not operated by us. Once you leave our site or are redirected to a third-party platform, this Privacy Policy no longer applies.

We encourage you to review the privacy policies of any external sites you visit through our website.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to help protect it against unauthorized access, loss, theft, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required or permitted by law. When we no longer need your personal information, we will securely destroy, erase, or anonymize it.

Your Rights and Choices

You have rights regarding your personal information, including the right to request access to the personal information we hold about you, request corrections, withdraw consent where applicable, and make complaints about our handling of personal information.

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC).

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Coral Home Comfort Inc.

Office Address: 7-2720 Highway 97N, Kelowna, BC V1X 4J7, Canada

Telephone: (250) 861-4422

Email: service@coralhomecomfort.com

Owner: Steve Metz

Owner Email: steve@coralhomecomfort.com

By contacting us with a privacy-related inquiry or request, you consent to our use of the information you provide in order to respond to you.

Thank you for visiting Coral Home Comfort Inc. We value your privacy and trust.
If you have any further questions about this Privacy Policy, please do not hesitate to reach out to us.